Warunki Apartmány Renomal

Anulowanie opłaty przy anulowaniu pobytu:

• 100% from price of ordered service when cancelling reservation less than 365 day before arrival


I. Child discounts
1.1 Guest's are required to present valid identity document of their children, upon check-in, containing full name, date of birth and photo of child, in case they applied child discounts for accommodation. 
1.2 In case, no acceptable documents will be presented, hotel Operator reserves has full right to change original rate plan based on daily rates.


II. Group booking
2.1 When booking more than 5 rooms, different policies and additional supplements may apply. Please, contact hotel directly for more information.


III. Packages
3.1 Please not that accommodation packages might have different term and conditions, as general terms and conditions. Policies of your package are listed on the webpage of applicable package. 


IV. Deposit

4.1 Deposits paid by bank transfer must be paid latest to date on your pro-forma invoice. Consider that bank transfers may take up to 2 business days. Please, inform us once your payment is settled.
4.2 Hotel reserves the right to cancel all reservations with unpaid deposits or with invalid credit cards.



V. Accepted cards and authorizations
5.1 Following credit card brands are accepted as guarantee for reservations: VISA and MASTER CARD.
5.2 Hotel reserves the right to temporarily hold an amount prior to arrival on credit card used as guarantee for reservation in full amount of stay until last day of your reservation.
5.3 Owner of credit card, which was used for prepayment for online reservation, is required to present himself and his/her credit card upon check-in. Hotel Operator has right to refund deposit to credit card, which was initially used for prepayment for online reservation, and ask guests for new payment upon check-in, in case the owner or his/her credit card will not be presented upon check-in.


VI. Cancellation of reservation
6.1 All new online reservations have 4 hours grace period. No fees will charged for bookings cancelled within 4 hours of booking (not applicable if reservation was made less then 24 hours before arrival day). 
6.2 Online reservations can be canceled any time once you have loged in into customer portal on www.apartmanyrenomal.sk/sk/rezervacie in tab "My reservations", by email on [email protected] or directly on address Apartmány Renomal - Recepcia, Tatranská Lomnica 96, 059 60 Vysoké Tatry, Slovensko.
6.3 For cancellation of reservation is considered date and time of obtaining your cancellation. Your reservation is valid until you receive confirmation of cancellation.

6.4 In case of cancellation when cancellation fee is lower than prepaid deposit for stay, hotel will refund the difference to the credit card/bank account of the client from which deposit for stay has been paid until 30 working days.



Warunki Hotel.cz

1. Terms

1.1. Hotel.cz Portal Provider - the company ONLINE HOLDING s.r.o., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: [email protected].

1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.

1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.

2. Introductory Provisions

2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.

2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz

2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.

3.Governing Law and Legislation

3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.

4.Process of Ordering Services and Payment for them

4.1. Ordering

The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).

4.2. Price for the Service

Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).

4.3. Payment Terms

Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.

5. Cancellation Policy and Complaints

5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.

5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.

5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.

5.4. The Provider’s services can be claimed in writing in the electronic form to the email address [email protected] or to the correspondence address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec.

6. Sending business messages

6.1. Personal Data Processing

The customer agrees to send additional and other information messages to his / her email address by sending the accommodation request on the Portal Hotel.cz. You may also opt out of these news at any time at https://www.hotel.cz/unsubscribe/ and in each individual newsletter. If the customer does not unsubscribe from additional information and news, we have a legitimate interest in believing that he wants to continue to receive similar offers.

6.2. Phone Calls Recording

Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.

7.Validity and Effectiveness

7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.

7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.